Payment & Refund Policy

This policy applies to payments on accounts for services provided by Citra Urgent Care (formerly Sinai Urgent Care).

How you can pay

• Online by credit or debit card through the secure billing portal at billing.citraurgentcare.com.
• By mail by check or money order. See Pay My Bill.

Card payments appear on your bank or card statement as CITRA URGENT CARE.

How payments are applied

Payments are applied to the account and visits shown on the statement you’re paying. You’ll get a receipt for online payments.

Overpayments and refunds

• If you paid more than you owe, paid twice, or your insurance paid after you did, contact the billing office. Once we confirm the credit, we refund it to the original payment method.
• Card refunds usually take 5 to 10 business days to appear, depending on your bank.
• Refunds for checks are sent by mail to the address on the account.

Questions or disputes

If you don’t recognize a charge or believe your bill is wrong, please contact the billing office first. We’ll review your account and respond. You still have the right to contact your card issuer about a card charge.