Terms of Use

These terms apply to this website and to text messages from Citra Urgent Care (formerly Sinai Urgent Care) about billing and patient accounts.

This website

This website gives information about billing and medical records for Citra Urgent Care. Payments, billing questions and records requests are handled in the secure billing portal at billing.citraurgentcare.com, operated for Citra Urgent Care by CXO Billing, a DBA of CXO Systems, its billing services provider. Information on this website is general and is not medical advice.

Text messaging terms

Program. Citra Urgent Care, and CXO Billing on its behalf, sends text messages about your account: billing statements and balance notices, payment links, invoices, links to the billing question form, links you ask for, and replies about a billing question you opened.

How you agree. You receive these texts only if you agreed to them: by ticking the contact consent box during patient registration, by texting us first, by asking us by email or phone to text you a link. Agreeing is not a condition of treatment or of any purchase.

Frequency. Message frequency varies with your account, for example a statement each billing cycle and replies while a billing question is open.

Cost. Message and data rates may apply.

Stop or get help. Reply STOP to any text to stop receiving texts. Reply HELP for help, or contact the billing office at (469) 896-0398 or [email protected]. You can also tell any staff member that you no longer want texts.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. Your mobile number and consent are handled as described in our Privacy Policy. We do not share your mobile information with third parties for marketing or promotional purposes.

Contact

Citra Urgent Care billing office: (469) 896-0398, [email protected], or ask a billing question.