Text Messaging

Citra Urgent Care (formerly Sinai Urgent Care) is no longer seeing patients. Our billing office, run with our billing services provider CXO Billing, texts former patients only about their own account, and only when they agreed or asked. We never send marketing texts.

Statements and payment reminders

We text statements, payment reminders and payment receipts only to patients who agreed on the patient registration form. Below the mobile phone and email fields, the form had an optional contact consent box, unticked until the patient ticked it. Its exact wording:

I agree that Citra Urgent Care and affiliates may contact me at the mobile number and email address I provide above — by text message, phone call, voicemail, and email — about my care, appointments, follow-up, and billing. Message and data rates may apply. I can opt out at any time by replying STOP to a text, or by telling any staff member.

Citra Urgent Care patient registration: mobile phone and email fields with the unticked contact consent box

Links you ask for, and your billing questions

We text you when you ask, from our billing line (469) 896-0398:

Text us at (469) 896-0398, and we reply in that conversation.
Email us at [email protected] and ask for a link by text, with your mobile number. We text that link.
Call us at (469) 896-0398 and ask for a payment, statement or billing question link by text. We text it to the number you choose.

Stop or get help

Every text names Citra Urgent Care and ends “STOP=end”. Reply STOP to stop all texts, or HELP for help. You can also call (469) 896-0398 or tell any staff member. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

See our text messaging terms and Privacy Policy. We do not share your mobile information with third parties for marketing or promotional purposes.